ITIL® 4 Practitioner: Deployment Management

The ITIL 4 Practitioner: Deployment Management practice module focuses on how to move new or changed hardware, software, documentation, processes, or any other component to live environments. It may also be involved in deploying components to other environments for testing or staging. This practice module is for IT professionals who want to prove and validate their skills in this specific practice area. Upon successful completion, IT professionals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the Deployment Management practice at both strategic and operational levels, maximising value from this practice area.

ITIL 4 Practitioner: Deployment Management enables professionals to:

• Deploy or remove products, services, and service components from or to different controlled environments, including development, integration, production, test, staging and live environments

  
  

• Effectively remove products and services from designated environments

  
  

• Establish and maintain effective approaches to the deployment of services and service components across the organisation

  
  

• Ensure the effective deployment of services and service components in the context of the organisation’s value streams

  
  

• Measure, assess and develop the Deployment Management practice capability in their organisation by using the ITIL Maturity Model.

What is ITIL® 4 Practitioner: Deployment Management?

The ITIL 4 Practitioner: Deployment Management module is tailored for IT professionals looking to specialize in the practice of moving new or changed hardware, software, documentation, processes, or any other component to live environments, as well as deploying components to other environments for purposes such as testing or staging.

This practice module delves into the key concepts, principles, values, and challenges of Deployment Management at both strategic and operational levels, offering insights on maximizing value from this crucial ITSM practice area.

Who should study ITIL 4 Practitioner: Deployment Management?

This module is intended for IT professionals who are:

- Involved in or responsible for the deployment of IT components across various environments within their organization.

- Seeking to validate their expertise and enhance their skills in Deployment Management.

- Interested in ensuring the effective and efficient deployment of services and service components, contributing to the organization's value streams.

What are the benefits of studying ITIL 4 Practitioner: Deployment Management?

Participants in this course will learn to:

- Deploy or remove products, services, and service components across different controlled environments, including development, integration, production, test, staging, and live environments.

- Effectively remove products and services from designated environments when necessary.

- Establish and maintain efficient approaches to the deployment of services and service components throughout the organization.

- Ensure the effective deployment of services and service components, aligning with the organization’s value streams.

- Use the ITIL Maturity Model to measure, assess, and develop the Deployment Management practice capability within their organization.

What skills will I learn?

Upon completing this module, you will acquire skills in:

- Managing and executing the deployment of IT components to live and other environments effectively.

- Establishing robust processes for the removal of products and services from environments as required.

- Developing strategies and practices for the successful deployment of services and service components.

- Applying the ITIL Maturity Model for continuous improvement of Deployment Management practices in your organization.

Pre-requisite

An ITIL 4 Foundation certification is required as a prerequisite for enrolling in the Deployment Management module. This ensures participants have a foundational understanding of ITIL principles and how they contribute to effective service management practices.

Examination

- Format: 20 multiple-choice questions

- Requirement to Pass: 13 out of 20 marks (65%)

- Duration: 30 minutes

- Type: Closed book

The ITIL 4 Practitioner: Deployment Management module is crucial for IT professionals committed to mastering the complexities of deploying new or changed components within their organizations, ensuring these activities are carried out efficiently, effectively, and in alignment with organizational goals and value streams.