ITIL® 4 Practitioner: Service Configuration Management

The ITIL Practitioner: Service Configuration Management practice module ensures that accurate and reliable information about the configuration of services and the configuration items that support them is available when and where needed.

This includes information on how configuration items are configured and the relationships between them. 

This practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels. maximising value from the Service Configuration Management practice area.

ITIL 4 Practitioner: Service Configuration Management enables professionals to:

• Collect and manage configuration items (CIs) which typically include hardware, software, networks, buildings, suppliers, products and services

  
  

• Efficiently provide useful configuration information to the organisation, ensuring that the costs of obtaining and maintaining it are continually optimised

  
  

• Improve risk management

  
  

• Manage the capacity, availability and security of IT services and components

  
  

• Measure, assess and develop the Service Configuration Management practice capability in their organisation by using the ITIL Maturity Model

What is ITIL® 4 Practitioner: Service Configuration Management?

The ITIL 4 Practitioner: Service Configuration Management module is tailored for IT professionals aiming to ensure that accurate and reliable information about the configuration of services, and the configuration items (CIs) that support them, is accessible when and where it is needed.

This includes detailed information on how CIs are configured and the relationships between them.

The module emphasizes the strategic and operational importance of Service Configuration Management, providing insights into the collection, management, and optimization of CIs to support IT services effectively.

Who should study ITIL 4 Practitioner: Service Configuration Management?

This module is designed for IT professionals who are:

- Involved in the management of service configuration and the lifecycle of configuration items.

- Seeking to validate their expertise and deepen their knowledge in Service Configuration Management.

- Interested in enhancing the management of IT services and components through effective Configuration Management practices.

What are the benefits of studying ITIL 4 Practitioner: Service Configuration Management?

By participating in this course, you will learn to:

- Collect and manage configuration items, including hardware, software, networks, buildings, suppliers, products, and services.

- Provide valuable configuration information to the organization while optimizing the costs of obtaining and maintaining this information.

- Improve risk management related to IT services and components.

- Manage the capacity, availability, and security of IT services and components more effectively.

- Measure, assess, and develop the Service Configuration Management practice capability within your organization using the ITIL Maturity Model.

What skills will I learn?

Upon completing this module, you will develop skills in:

- Efficient collection and management of configuration items to support IT service management.

- Utilization of configuration information to optimize service delivery and decision-making.

- Implementation of practices to improve risk management, capacity, availability, and security of IT services.

- Application of the ITIL Maturity Model to continually assess and enhance the Service Configuration Management practice.

Pre-requisite

An ITIL 4 Foundation certification is required as a prerequisite for enrolling in the Service Configuration Management module, ensuring a fundamental understanding of ITIL principles and practices.

Examination

- Format: 20 multiple-choice questions

- Requirement to Pass: 13 out of 20 marks (65%)

- Duration: 30 minutes

- Type: Closed book

The ITIL 4 Practitioner: Service Configuration Management module is essential for IT professionals committed to optimizing the management and utilization of configuration items, enhancing the overall management of IT services through accurate and reliable service configuration information.