ITIL® 4 Specialist: Business Relationship Management

The ITIL 4 Specialist: Business Relationship Management module is for IT professionals who are involved in establishing and nurturing the relationships between service providers and consumer organisations and their stakeholders.

Based on the ITIL 4 framework, the module provides both strategic and practical best practice guidance to help organizations understand the value of Business Relationship Management as well as its key concepts and challenges.

Professionals should be able to use these concepts to deliver return on investment in digital technology, develop and apply service relationship models and integrate Business Relationship Management in the organisation’s service value streams for a holistic and end-to-end approach.

ITIL 4 Specialist: Business Relationship Management enables professionals to:

• Define Business Relationship Management roles, responsibilities, knowledge, and skills

  
  

• Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals

  
  

• Apply Business Relationship Management metrics and practice success factors to improve performance

  
  

• Measure, assess and develop Business Relationship Management capability by using the ITIL Maturity Model.

What is ITIL® 4 Specialist: Business Relationship Management?

The ITIL 4 Specialist: Business Relationship Management module is a specialized course designed for IT professionals tasked with fostering and enhancing the relationships between service providers and their consumer organizations, including stakeholders.

It focuses on applying Business Relationship Management (BRM) to deliver a return on investment in digital technology, defining roles, responsibilities, and essential skills required for effective BRM.

This module combines strategic insights and practical guidance to help organisations realize the value of BRM, improve service relationship models, and integrate BRM practices into the organization’s service value streams for comprehensive, end-to-end management.

This module is aimed at IT professionals who are:

- Responsible for establishing and maintaining productive relationships between service providers and their customers.

- Involved in the strategic planning and operational execution of Business Relationship Management.

- Interested in leveraging BRM to co-create value and achieve business goals through effective use of digital technology.

What are the benefits of studying ITIL 4 Specialist: Business Relationship Management?

By participating in this course, professionals will:

- Understand and define the roles, responsibilities, knowledge, and skills needed for effective Business Relationship Management.

- Ensure stakeholders are fully aware of the strategic and operational requirements for co-creating value and achieving business objectives.

- Learn to apply BRM metrics and practice success factors to enhance performance and relationship quality.

- Use the ITIL Maturity Model to measure, assess, and develop the BRM capability within their organization, fostering a culture of continuous improvement.

What skills will I learn?

Upon completing this module, you will acquire skills to:

- Define and implement BRM roles and responsibilities effectively within your organization.

- Align BRM strategies with organizational goals to ensure value co-creation.

- Apply metrics and success factors to assess and improve BRM practices continually.

- Develop and enhance the BRM capability of your organization using practical tools and frameworks such as the ITIL Maturity Model.

Pre-requisite

Participants must have an ITIL 4 Foundation certification prior to enrolling in this module, ensuring a solid understanding of ITIL principles and how they contribute to effective business relationship management.

Examination

- Format: 40 multiple-choice questions

- Requirement to Pass: 26 out of 40 marks (65%)

- Duration: 90 minutes

- Type: Closed book

The ITIL 4 Specialist: Business Relationship Management module is essential for IT professionals dedicated to maximizing the strategic and operational benefits of BRM, driving return on investment in digital technology, and fostering strong, value-creating relationships between service providers and their customers.